سياسة الاستبدال والاسترجاع

Return and Exchange Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided to him by the store within seven days from the date of receiving the product, and he does not have the right to exchange the product after seven days have passed. 2- The condition for exchanging the product is that the product is in good condition and that the consumer has not used the product or obtained its benefit, and the store has the right to inspect the product before exchanging it to ensure its safety. The consumer bears the cost of shipping if he wishes to exchange the product, and in international exchanges, the consumer bears all shipping costs and delivering the product to the shipping company. If there are defects or errors, the consumer will be compensated. The consumer does not have the right to exchange the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. 2- If a defect appears in the product due to poor handling by the consumer, including but not limited to: damage caused to the products due to accidents or misuse; damage caused to the products due to modification or attempt to repair; damage caused to the products due to negligence after purchase or due to normal wear and tear from use; damage caused to the products due to not following care instructions; damage to the beads due to falling or stringing; loss of the product or part of it, such as losing some beads or pendants. Refund Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and retrieve the product provided to him by the store within seven days from the date of receiving the product, and he does not have this right after seven days. 2- The condition for returning the product is that the product is in good condition and that the consumer has not used the product or obtained its benefit, and the store has the right to inspect the product before returning it. The store may also resort to the following settlements: replacing the product with a similar item if available or the customer paying the difference if it is at a higher price; or replacing it with an item of equivalent value. 3- The consumer bears the costs of the return process, and in the case of international returns, the consumer bears all shipping costs and delivering the product to the shipping company. If there are defects or errors, the consumer will be compensated. The consumer does not have the right to return the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. 2- If a defect appears in the product due to poor handling by the consumer.